1. Order Processing
Orders begin processing after the required payment review or confirmation step is complete. Handcrafted products may enter a dedicated production queue before dispatch.
2. Delivery Timeline
Shipping estimates vary by destination and product type. Ready-to-ship items generally dispatch faster, while handcrafted watch orders may take longer.
3. Tracking
When available, tracking details are shared after shipment or manual fulfillment confirmation. You can also use the order tracking page with your order ID and phone number.
4. Shipping Charges
Shipping charges, if applicable, are communicated during checkout or manual payment coordination depending on the destination and method selected.
5. Returns & Exchanges
- Return acceptance depends on the product condition and whether the piece was customized or handcrafted to order.
- Used, damaged, or personalized items may not be eligible for return.
- Exchange requests remain subject to availability and operational feasibility.
6. Refunds
Approved refunds are processed back to the original method where possible, or otherwise through a mutually confirmed method. Processing time can vary by provider and region.
7. Support
For urgent delivery, tracking, or return assistance, contact us at sales@exclusivemuseum.cloud or on WhatsApp.